A Business-Focused Virtual Assistant Who Keeps Work Moving
A modern business owner’s assistant does more than manage a calendar. The role may be the first person to answer the office phone, the one who responds to routine emails, the person who records a new inquiry in the CRM, and the follow-up contact who helps a prospect reach the right business expert. Synthesis BPO provides dedicated personal virtual assistants for founders, owners, executives, entrepreneurs, and businesses that need reliable day-to-day support. We learn your business, train the assistant on your processes, and define how calls, messages, appointments, prospect follow-ups, and approvals should be handled.
ASSISTANT
More Than Calendar Support
The title “personal virtual assistant” can mean different things. For Synthesis BPO, the role can combine executive and administrative support with the work of a remote receptionist and a business follow-up coordinator.
Your assistant can help make sure that calls and emails are not overlooked, that website inquiries and information submitted by walk-in visitors are recorded for follow-up, and that prospects receive the approved information they need to decide whether to speak with your business expert.
The assistant works as an extension of your team-not as an independent decision-maker. We define the responsibilities, access, response procedures, and approval boundaries with you before the work begins.
What Your Virtual Assistant Can Handle
Flexible administrative, receptionist, communication, and business support based on your requirements.
The assistant’s permissions and responsibilities are agreed with you. Financial approvals, commitments, exceptions, and other decisions outside the assistant’s authority remain with you or your designated team.
Prospect Follow-Up That Supports Your Business Goals
When a prospect calls, submits a form, or appears on your approved contact list, timely follow-up can help turn an initial inquiry into a useful business conversation. Your assistant can contact the prospect, share information you have approved, record the interaction, and determine whether the person is interested in speaking with your subject-matter expert.
The assistant can schedule or coordinate the next conversation and update the CRM so your team has the context it needs. The role is designed to support your sales or service process-not to make unapproved promises, quote exceptions, or take over decisions that belong to your business expert.
The prospect list, outreach approach, approved information, qualification questions, and escalation steps are defined with you during setup.
Dedicated Support and Coverage Designed Around Your Schedule
A single person can typically cover a defined shift-often around nine hours a day, five or six days a week, depending on the agreed schedule. If your business needs 24/7 availability, that requires a roster of people across shifts rather than one assistant working continuously. A round-the-clock plan may require approximately three to four team members, depending on shift lengths, days off, and the coverage design.
Before launch, we agree the working hours, time zone, days of coverage, handoffs, and who should be contacted when the assistant needs an immediate decision.
How We Get Your Assistant Ready
Understand your role and priorities
We discuss what you want to delegate, why you are outsourcing, what the assistant should own, which tasks are most important, and how the role fits into your team. We also review your working hours, customers or prospects, communication style, systems, and expected updates.
Select a suitable candidate
We generally look for at least one to two years of experience in a similar role, unless you have a different requirement. Where suitable, we prioritize candidates whose reliability and work history we already know. You can interview candidates before selection.
Learn directly from you or your team
We ask the client to provide detailed initial handholding and training, usually for a day or two, and to remain available for questions during the first one to two weeks. That early access helps the assistant understand the business, your tone, your systems, and the situations that require your judgment.
Agree on permissions and approval paths
We define what the assistant can handle independently, what should be recorded, and what needs your approval. If a prospect or caller asks for something outside the approved information, the assistant can explain that the request needs review and provide a follow-up time based on the timeline you authorize.
Track activity and calibrate
Calls, emails, research, follow-ups, and other work can be recorded in the CRM or other client-approved systems. Clients can review the activity and reports to understand coverage and progress. Regular calibration gives you a chance to review questions, priorities, process changes, and improvements with the assistant and supervisor.
Work in Your CRM and Business Tools
A CRM can give you a consistent place to track incoming calls, outbound follow-ups, emails, appointments, and other assistant activity. We can work with tools such as Salesforce, Zoho, or another client-selected CRM, subject to the access and workflow agreed for the engagement.
The system should make it easy for your team to see what happened, what the prospect or caller needs, and what action is pending. During setup, we determine which records the assistant updates, which reports are useful, and how information should be handled.
Example: A Virtual Assistant Supporting an Illinois Real Estate Broker
Synthesis BPO has provided a dedicated virtual assistant to an Illinois-based real estate broker for more than seven months. The assistant makes outbound calls to the broker’s prospect list, identifies people interested in buying or selling property in the area, and schedules appointments for the broker.
The assistant also answers incoming calls during business hours, records the caller’s information, and leaves clear updates and notes so the broker can take the appropriate next step. From time to time, the role also includes email handling and research requested by the client.
This example shows how one dedicated assistant can combine receptionist coverage, prospect follow-up, appointment setting, CRM-style recordkeeping, and occasional administrative work. It does not imply a guaranteed result for every engagement.
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Virtual Assistantr
Pricing
Our virtual assistant services are priced hourly. Most of our current virtual assistant engagements are around $10 per person, per hour, with a typical range of $8–$11. The final quote depends on the schedule, responsibilities, experience, language, and whether the coverage requires one assistant or a multi-person roster.
We learn what you need before recommending a team and agree on pricing and scope before the work begins.
Request a Virtual Assistant Quote →Most current virtual assistant engagements are around $10 per person, per hour.
Most of our current virtual assistant engagements are around $10 per person, per hour.
The typical range is $8–$11 per person, per hour, depending on the role and requirements.
The final quote depends on the schedule, responsibilities, experience, language, and coverage requirements.
Pricing also depends on whether the coverage requires one assistant or a multi-person roster.
We learn what you need before recommending a team and agree on pricing and scope before the work begins.
Frequently Asked Questions
A business-focused personal virtual assistant can combine receptionist duties, email and inquiry management, calendar support, CRM updates, administrative tasks, research, and prospect follow-up. The specific role is designed around the owner’s or business’s needs.
No. This page focuses on a remote assistant supporting a business owner or team. The role can handle business calls, emails, inquiries, schedules, records, prospect follow-up, and other agreed administrative work. Travel and event assistance may be included when it supports the client’s business needs.
Yes. The assistant can answer incoming calls and handle email or inquiry follow-up during the agreed coverage hours, using your instructions and approved information. Messages or decisions outside the assistant’s authority are routed to you or your designated team.
Yes. The assistant can make outbound calls to client-provided contacts, share approved information, record the result, and identify whether a prospect wants a further discussion with your business expert. The outreach list, questions, and next steps are agreed during setup.
Yes. We can work in a client-selected CRM, including tools such as Salesforce or Zoho, to record calls, emails, inquiries, appointment details, and follow-up actions, based on the permissions and processes you define.
No single person can work continuously. A single assistant can cover an agreed shift; around-the-clock availability requires a multi-person roster across shifts. The team size and handoffs depend on your schedule and coverage requirements.
We ask you or an experienced member of your team to provide detailed initial training and remain available for questions during the early weeks. We agree the assistant’s approved information, tone, processes, and escalation rules before the work begins.
The assistant follows the approval process you define. They can tell the prospect that the question needs review, record the request, and follow up within the time frame you authorize-or route it to you or your expert to respond directly.
Typical pricing is 8–11 per person, per hour, with most current engagements around $10 per hour. Final pricing depends on the responsibilities, schedule, experience, language, and number of people needed for coverage.
