Outsourcing that works as an extension of your team
Synthesis BPO helps businesses build practical, well-managed support for work they choose to outsource. Our services span customer support, contact center operations, virtual assistance, lead generation, appointment setting, e-commerce support, technical help desk, and remote camera monitoring. We work with businesses at different stagesfrom owner-led companies to organizations with more than 1,000 employees. Whatever the size of the engagement, we begin by understanding what the business needs, why outsourcing is being considered, and how the client wants the work handled. We aim to become an extension of your teamnot simply a provider completing tasks without understanding the operation behind them.
Outsourcing that works as an extension of your team.
Synthesis BPO helps businesses build practical, well-managed support for work they choose to outsource. We focus on understanding the operation behind the work, not simply completing individual tasks.
Understand the operation. Build the right support around it.
Part of the VisionSync Solutions family.
Synthesis BPO is a sister concern of VisionSync Solutions LLC, a U.S.-registered parent company. Synthesis BPO’s website focuses on the outsourcing services and delivery approach offered to its clients, while VisionSync Solutions provides the broader parent-company context.
Our delivery teams may work from locations including India and the Philippines, depending on the service and engagement. We believe clients should understand who they are working with, how the team is staffed, and where service delivery takes place.
From understanding the work to managing the operation.
Our process is designed around the actual role, workflow, tools, coverage requirements, and expectations of each client engagement.
Understand the business and the reason for outsourcing
Before staffing a project, we take time to understand the client’s goals, workflows, customers, tools, and expectations. We also discuss why outsourcing is being considered and what a useful operating arrangement should accomplish.
Identify candidates for the actual role
We match candidates to the requirements rather than treating a live client engagement as a testing ground. Our general baseline is one to two years of experience in a similar role, unless the client defines a different profile or the position requires deeper specialist experience.
Learn the client’s process together
The client or an experienced member of the client’s team provides the initial training on the business, service, tools, processes, service levels, and day-to-day responsibilities.
Supervise, report, and calibrate
A supervisor helps the team understand the work, follow the agreed process, and raise questions or exceptions. Performance information and calibration are set up to fit the actual program.
Services built around the work you need to outsource.
Our service scopes can be configured around your operational requirements, staffing model, coverage, tools, and reporting needs.
Customer & Contact Center
Inbound and outbound calling, call answering, chat, and email support.
Lead Generation
Prospect outreach, qualification, appointment setting, and outbound campaigns.
Virtual Assistance
Receptionist, executive, business, e-commerce, and social media assistance.
E-Commerce Support
Customer inquiries, orders, delivery, catalog work, and technical help desk tasks.
Remote Camera Monitoring
Client-authorized observation of live feeds or recorded footage with agreed escalation rules.
your operation
A consistent approach, adapted to each client.
A one-person support requirement and a larger multi-person program are different in scale, but both need a clear understanding of the work, suitable people, client-informed training, accountable supervision, and a way to review performance.
- Practical structure around the actual work
- Suitable candidates matched to the role
- Client-informed training and documentation
- Supervision, reporting, and calibration
- Flexible pilots, teams, shifts, and specialist roles
For some engagements, the client may begin with a pilot. For others, the right approach is to build a dedicated team or divide responsibilities across channels, shifts, or specialist roles.
Clear rules for client information.
Client permissions and operating requirements shape how work is performed. For example, in camera-monitoring engagements, the client defines which views may be accessed, what events should be observed, and what escalation actions are authorized.
Access and procedures are agreed before monitoring begins. Where a client’s work requires particular privacy or security practices, those expectations must be discussed and reflected in the agreed process.
Leadership connected to our parent company.
Synthesis BPO is a sister concern of VisionSync Solutions LLC. The parent company’s leadership team brings experience in outsourcing, operations, client management, sales, and business development.
Vinesh Nair
Co-founder & Chief Strategy OfficerThe parent company’s leadership profile describes more than 15 years of experience in outsourcing, operations, and client management.
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Sumeet Waghdhare
Co-founder & Chief Operating OfficerThe parent company’s leadership profile describes more than 15 years of experience in outsourcing, operations, and client management, with a focus on daily operations and service delivery.
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Larry Wilcox
Strategic AdvisorThe parent company’s profile describes more than 35 years of experience in business building, sales, and customer relationships.
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