U.S. Managed Enterprise BPO
Built as an Extension of Your Team
Synthesis BPO delivers managed customer support and business process outsourcing built around your operations. From 24/7 call center support to dedicated teams, we help businesses extend coverage, improve customer experience, and manage operating costs with a team that works as an extension of your own.
Get a Free ConsultationA measured operating model with secure workflows, visible performance, and accountable delivery.
Powering Growth for U.S. Enterprises & Brokerages
in Partnership with Vision Sync Solutions LLC
Building reliable enterprise partnerships through secure operations, measurable performance, and long-term support.
Client Reviews & Testimonials
Read unedited feedback from long-term enterprise partners who scale their operations with Synthesis BPO.
Why Synthesis BPO Outperforms Traditional Offshore Vendors
Backed by 12+ years of direct outsourcing leadership and 19+ years of combined team industry expertise, we reject passive SOP following in favor of proactive, mission-driven execution.
Schedule a Consultation →Proactive Ownership
We never just hope static SOPs work. Our teams go overboard and outplay standard practice, treating your business with the same urgency as our own.
In-House AI Tech & Scale
Outsourced teams must match or exceed your in-house staff. We pair cutting-edge AI agents in our secure data center with proven human execution.
Enforced HIPAA Compliance
While many offshore vendors only pay lip service to HIPAA, our teams undergo rigorous, ongoing certification sessions to stay ahead of regulatory changes.
Mission-Driven Go-Getters
We are not a testing shop waiting for things to happen. Every client opportunity is treated as a vital mission to act as an extended hand of your team.
How Our Enterprise Partners Validate Our Leadership Claims
Every operational claim we make regarding transparency, tenured staffing, and proactive ownership is backed by verifiable multi-year client partnerships.
Clear, Predictable Per-Hour & Monthly Estimates
For accurate pricing matched to your exact workflow complexity, volume, and skill requirements, please ask for an expert or fill out our inquiry form.
Inbound & Chat
Ideal for Tier-1 customer support, order processing, live chat assistance, and general inbound inquiries.
- Omnichannel coverage
- 99.8% Uptime SLA
- Dedicated QA supervision
Outbound Sales
Dedicated B2B lead generation, appointment setting, and high-velocity outbound sales campaign management.
- Verified prospect lists
- Compliance-trained callers
- Daily pipeline reporting
Technical Helpdesk
Designed for technical troubleshooting, software ticketing, and multi-channel escalation workflows.
- Tier-1/Tier-2 tech support
- Custom CRM integration
- Multi-region redundancy
Final pricing varies based on workflow complexity, staffing volume, operating hours, technology requirements, and required skill level.
Need a custom enterprise SLA or multi-specialty bundle?
Our Newark RCM architects build custom team structures matching your practice size.
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Frequently Asked Questions
Answers Before You Outsource
What U.S. businesses usually ask before moving customer support, sales or back-office work to Synthesis BPO.
Still have questions?
Book a free, no-commitment scope review and we'll recommend the right team structure for your workflow.
Get a Free Consultation → Estimate Your Monthly CostWe provide managed business process outsourcing built around your operations, including:
- Contact center: inbound, outbound, cold calling, telemarketing and 800 answering services
- Customer service: call, chat, email and eCommerce support
- Sales growth: appointment setting and B2B/B2C lead generation
- Virtual assistants: personal, business, social media and eCommerce assistants
- Technical support: help desk, phone, chat and email tech support
- Other services: insurance BPO, back-office support and CCTV monitoring
Pricing is per agent, per hour:
- Inbound & Chat: $8 – $10/hr
- Outbound Sales: $9 – $12/hr
- Technical Helpdesk: $10 – $12/hr
Final pricing depends on workflow complexity, staffing volume, operating hours, technology requirements and skill level. Use our volume cost calculator for a quick monthly estimate, or ask an expert for an exact quote.
Clients typically target 40–60% cost efficiency compared with hiring, training and managing the same team in-house. You avoid recruitment, office space, equipment and supervisory overhead, and pay only for the hours your program needs.
Actual savings depend on your current costs and workflow. Our calculator compares your in-house hourly cost against our rates.
Yes. We offer 24/7 coverage as well as business-hours, extended-hours, weekend and after-hours options. Our operations are backed by a 99.8% uptime SLA, so your customers reach a live agent whenever you need them to.
Security is built into every engagement:
- SOC 2-aligned security controls
- HIPAA training with ongoing certification sessions for teams handling healthcare data
- Strict NDA protection for every client
- 256-bit SSL-secured systems and secure, client-controlled workflows
We deploy experienced, tenured agents who are trained on your products, scripts and SOPs. Every team has dedicated QA supervision, and outbound callers are compliance-trained. Our agents work as an extension of your own team, not as anonymous vendor staff.
Both. We pair in-house AI tools, run in our secure data center, with experienced human agents. AI handles speed and routine work, while trained people handle the conversations that need judgment, empathy and accountability.
Yes. Our agents can work directly in your CRM, help desk, ticketing and phone systems, and we support custom CRM integrations. Your workflows stay transparent and under your control.
You get visible, accountable reporting. That includes QA monitoring, daily pipeline reports for outbound campaigns, and regular reviews to calibrate performance against your goals. You also get a dedicated account manager.
We support U.S. businesses across financial services, insurance (including P&C brokerages), retail and eCommerce, healthcare, FinTech, solar, real estate, mortgage and home services. See all industries we serve.
Start with a free, confidential scope review. Share your service needs, volumes and hours, and our team will recommend the right team structure and pricing. There's no commitment required. Your ramp-up plan depends on team size, training and integrations, and we'll outline it clearly before you sign.
