Remote Monitoring Services for Your Facility and Operations
When your site needs monitoring beyond the hours your on-site team is available, trained remote staff can help keep watch over the camera views and events you identify. Synthesis BPO provides remote monitoring services for businesses that need human observation, clear escalation procedures, and activity reporting. Our monitoring teams work remotely from delivery locations in India or the Philippines. We learn your site, camera views, monitoring hours, event categories, and response procedures before service begins. Every engagement is defined with the client, including what operators may observe, report, and do.
Monitoring That Follows
Your Approved Process
Remote monitoring can be structured around the camera views, coverage schedule, event definitions, notification process, and reporting requirements established for each client site.
Operators work from the documented site procedure and follow only the actions and escalation steps authorized for the engagement.
Site-specific authority and escalation procedures are agreed before monitoring begins.
Defined Camera Views
Monitor the cameras and locations identified by the client.
Event Identification
Identify activity that matches the event categories defined in the site SOP.
Client Notifications
Notify designated contacts according to the approved escalation process.
Incident Documentation
Record observations, notifications, and approved actions taken during an event.
How Remote Monitoring Works
Each monitoring engagement is structured around the site, camera setup, operating hours, approved procedures, and escalation requirements.
Define what you need monitored
We learn what the site does, which locations are important, what activity needs attention, and when monitoring should take place. Some clients require coverage only during business hours; others need continuous coverage, including overnight or weekends.
Review camera views and access permissions
The client identifies the camera feeds and systems that the monitoring team is authorized to access. Together, we confirm which views are in scope, who may access them, and what procedures apply if a feed is unavailable or unclear.
Write the SOP and escalation matrix
Before work begins, we document the events to watch for and the action for each event. The SOP may specify that an operator should record the observation, notify a client contact, alert on-site security, or activate an alarm-only when that action has been explicitly approved.
Staff for the operating hours and camera setup
The number of remote staff depends on the monitoring schedule, camera technology, amount of activity, number of views, and event-response requirements. A business-hours assignment may need a different team than a 24/7 facility.
Monitor, notify, and report
Operators follow the client-approved procedures, record relevant events, and communicate with the designated contacts. Reporting format and review cadence are set with the client, with regular calibration to discuss recurring events and SOP updates.
Remote Delivery with
Clear Client Control
Remote delivery means monitoring staff may be located away from the U.S. property. Our operations may be based in India or the Philippines, and we make the delivery location clear before camera access is granted.
Clear Delivery Arrangement
Synthesis BPO is a sister concern of VisionSync Solutions LLC, a U.S.-registered company. The service agreement identifies the contracting entity, approved delivery arrangement, authorized access, and the responsibilities of each party.
Camera Access & Monitoring Authority
The client determines which feeds are visible, what the operators may do, who is notified, and how events are handled.
- Approved camera feeds
- Authorized operator actions
- Designated notification contacts
- Documented escalation procedures
These permissions and procedures are documented in the agreement and site SOP. Access and footage are not shared with unrelated third parties.
Security & Certification Disclosure
We do not claim to hold CCTV, security, HIPAA, SOC, ISO, or other certifications or licenses, and we do not promise “100% data security.” The specific camera-system controls, privacy requirements, and access arrangements should be reviewed and agreed before service starts.
Staffing That Reflects
the Camera System
Camera count alone does not determine the number of people needed. Staffing depends on the type of feeds, whether motion detection or alerts are available, the number of areas under observation, the activity level, and the response expected when an event occurs.
Approximate Feeds Per Operator
Motion-Enabled Feeds
Approximately seven to eight feeds may be assigned to one operator as an initial planning guide.
Static Camera Feeds
Around three to five static feeds may be assigned to one operator as a starting estimate.
Coverage Shapes the
Staffing Plan
If you need continuous coverage, the staffing plan includes a roster across shifts and days off.
Business Hours
Monitoring during defined operating hours.
Extended Coverage
Coverage designed around longer operating schedules.
24/7 Operations
Rostered staff across shifts and scheduled days off.
We can design for business-hours monitoring, extended coverage, or 24/7 operations based on your requirement.
Example: Remote Monitoring for a
Cannabis-Industry Facility
Greenwatt Solutions is a consultant that works with clients in the cannabis industry. For one anonymized client facility, Synthesis BPO has deployed four remote monitoring resources during business hours.
The team monitors client-authorized camera views for theft-related activity and hygiene issues—two concerns the client has identified as important to its operation. The monitoring instructions and any escalation actions are defined by the client. More broadly, a monitoring engagement can be adapted to a site’s hours, camera system, event categories, and response procedures.
The facility and its operator are not named. This example describes the assignment and staffing; it does not represent a compliance certification or guarantee that all events can be detected through camera monitoring.
Remote Monitoring
Pricing
Remote monitoring is typically priced at 7–10 per person, per hour. The final quote depends on the number and type of camera feeds, coverage hours, staffing plan, event complexity, and the actions included in the approved SOP.
For the anonymized cannabis-industry assignment described above, the rate is $8.50 per person, per hour for four resources working during business hours. This is a client-specific example; other programs are quoted based on their requirements.
Request a Remote Monitoring Quote →Number and type of camera views included in monitoring.
Business-hours, extended, or continuous monitoring requirements.
Number of monitoring resources required for the agreed schedule.
Number and type of events operators are expected to identify.
Notifications, documentation, alarms, or other authorized actions.
Remote Monitoring FAQs
Remote monitoring is the use of off-site personnel to observe client-authorized camera feeds or monitoring systems, identify events defined in the client’s SOP, notify the designated contacts, and document activity.
Monitoring personnel may work from Synthesis BPO delivery locations in India or the Philippines. The delivery arrangement is disclosed to the client and recorded in the service agreement before access is provided. Synthesis BPO is a sister concern of U.S.-registered VisionSync Solutions LLC.
Yes. Continuous monitoring can be arranged with a team roster across shifts. Some sites need business-hours support only, while others require overnight, weekend, or 24/7 coverage.
The client defines the event categories. Depending on camera visibility and the site’s procedures, these may include unauthorized access, perimeter activity, potential theft, hygiene concerns, or other defined operational events.
They can do so only when the client has authorized the action and it is included in the site SOP. For example, a client may authorize an operator to activate an alarm that alerts on-site security. Operators do not physically intervene.
No. Monitoring can help identify and report defined events visible in the camera feeds, but it cannot guarantee that every incident will be detected or prevented. The client defines the site procedures and on-site response.
This page describes remote monitoring. Camera installation, recording infrastructure, storage, and network setup are not assumed to be included; they should be confirmed and separately scoped if required.
We do not claim to hold security, CCTV, HIPAA, SOC, ISO, or other certifications or licenses for this service. The client determines the access permissions and SOP, and the parties review the camera system’s technical controls and requirements before work begins.
Typical pricing is 7–10 per person, per hour. The final quote depends on camera technology, feed count, coverage schedule, staffing, and the response steps included in the SOP.
Discuss Your Remote Monitoring Requirements
Tell us what your cameras cover, which events matter, where the site is located, and when you need monitoring. We’ll work with you to define the access permissions, SOP, escalation plan, staffing model, and quote.
