Installation and Configuration Assistance
When a customer buys technical equipment, getting it installed and configured correctly is often where they need the most help. Synthesis BPO provides phone-based installation and configuration assistance, trained specifically on your process, so your customers get it set up right the first time.
What Is Installation and Configuration Assistance?
It's phone support focused on helping your customers through the install and setup of the equipment or systems they've purchased from you - walking through the steps, troubleshooting issues as they come up, and escalating anything that genuinely needs an in-person visit back to you.
How It Works
We train on the specific instructions you give us for your equipment and setup process. When a customer calls in with an installation or configuration question, our team walks them through it. If an issue is more complex, it goes to a supervisor; if it genuinely needs someone on-site, we pass that information back to you so you can arrange the visit.
Installation Support for a Kansas City Equipment Provider
A Kansas City-based company that installs CCTV cameras, servers, laptops, and other technical equipment for businesses, consultants, and brokers across the city relies on us for installation and configuration support.
We have two dedicated candidates covering Kansas City business hours, each with 3+ years of experience - trained at Level 1 and now being developed into Level 2 - and a supervisor on the account for anything more complex. The relationship has run just over a year.
Calls here run longer than most support calls - typically 1 to 1.5 hours, given the nature of walking someone through an installation. When an issue can't be resolved over the phone and needs an in-person visit, we pass that back to the client to handle.
Installation & Configuration Assistance Pricing
Installation and configuration assistance is billed at $12 per hour per resource for this type of engagement, consistent with our broader technical support pricing.
Pricing is agreed upfront based on your specific equipment and process.
Request a Technical Support Quote →Per hour / per resource
Consistent with technical support pricing
Based on your specific equipment
Based on your installation process
Pricing agreed upfront
Installation & Configuration FAQs
Answers to common questions about our installation and configuration assistance services.
Phone support helping your customers install and configure equipment they've purchased from you, following the specific process you define.
It's escalated to a supervisor first; if it genuinely needs an in-person visit, we pass that information back to you so you can arrange it.
Installation and configuration calls run longer than typical support calls - often 1 to 1.5 hours, depending on the complexity of the setup.
$12 per hour per resource for this type of support, agreed upfront based on your equipment and process.
Depending on the account - our Kansas City client's team started at Level 1 and has been developed into Level 2 over the course of the engagement.
