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At SynthesisBPO, we offer cutting-edge Afterhours Monitoring Solutions to keep your business secure and efficient around the clock.
By choosing SynthesisBPO, you won’t ever have to deal with a faceless contact center for support. Whether you require help on the weekends, during the week, or overnight, one of our engineers is available by phone or email to address your technical problems around-the-clock, every day of the year.
We exclusively employ the industry’ top talent. Many cloud computing organizations have a tiered support model, meaning that tickets that are more complex must be escalated after entry-level issues are resolved. On the other hand, Level 3 trained engineers are employed from the beginning by SynthesisBPO’s cloud support services
Our support staff are full-time U.S.-based engineers that provide support. They go through frequent training to keep up the necessary certifications and make the effort to comprehend the hardware, software, personnel, and business needs of your firm. After all, our engineers are an extension of your personnel!
Afterhours monitoring is a vital aspect of contact center operations, ensuring that your business continues to function seamlessly even when your team is off-duty. Key reasons for afterhours monitoring include:
Our Email Support Services are adaptable to a wide range of industries, including:
SynthesisBPO offers comprehensive Afterhours Monitoring Solutions. We provide proactive system monitoring, incident response, performance analytics, and customer support, ensuring that your contact center remains secure and efficient around the clock
Our services can address a wide range of incidents and issues, including system outages, security breaches, performance degradation, and more. We’re prepared to respond to various situations that may impact your contact center operations
Our Afterhours Monitoring Solutions are adaptable to a variety of industries, including customer service, healthcare, finance, and more. We tailor our services to meet the specific needs and requirements of your industry
The cost of our services may vary depending on factors such as the scope of monitoring, the complexity of your contact center, and your industry. We offer competitive pricing and can provide a customized quote based on your unique requirements
